Strategic Legal Technology Blog

Artificial Intelligence (AI), Experience Management, Innovation and Change Management, Knowledge Management

2020 KM + Innovation Survey Results

This post, the 2020 KM + Innovation Survey Results, reports on the survey to support the 2020 Strategic Knowledge + Innovation Legal Leaders’ Summit, which took place in early February 2020. The Summit is a meeting of about 65 senior knowledge management professionals from large...

Ron Friedmann, 6 years ago 9 min read

Experience Management, Innovation and Change Management, Interesting Technology, Knowledge Management, Law Firm Service Delivery, Law Firm Staffing

Big Law Improving

How often do you read that Big Law is improving? Not that often? Many commentators view large law firms like dinosaurs. Yet I see much evidence that Big Law steadily improves client value and business operations. That was my take away from a conference last...

Ron Friedmann, 6 years ago 5 min read

Law Firm Service Delivery, Low Cost Law Firm Centers, Outsourcing

Big Legal Market Shift Today + What It Might Mean

This morning a big legal market shift occurred: a traditional UK law firm, albeit one publicly traded, acquired a well-established managed legal services providers (AKA legal process outsourcing provider (LPO) or alternative legal service provider (ALSP)). What does this mean and why. Please note I...

Ron Friedmann, 6 years ago 4 min read

Personal Productivity

Managing Email Better (or Not)

I recently tried a new approach to managing email better. It did not work for me. I share my experience, however, to make the point the everyone should periodically try to improve their personal productivity. And accept that not all tries work. (I periodically blog...

Ron Friedmann, 6 years ago 4 min read

Innovation and Change Management

Our Perception of Change

Many discussions of legal market evolution or revolution (AKA disruption) miss a key element: our perception of change. This hit home last week in a fabulous Twitter dialog that I had with Jason Barnwell, Assistant General Counsel, Legal Business, Operations, and Strategy at Microsoft. In...

Ron Friedmann, 6 years ago 2 min read

Alternative Legal Provider, Innovation and Change Management, Law Firm Service Delivery, Low Cost Law Firm Centers, Outsourcing

Law Firms Disrupted – Disputing the TR View

Thomson Reuters today released its annual law firm report, 2020 Report on the State of the Legal Market, prepared with Georgetown University Law Center, suggesting law firms disrupted. I agree in part with its conclusions but disagree that large law firms are at a unique...

Ron Friedmann, 6 years ago 5 min read

General

My 2020 Legal Market Predictions

Clickbait titles don’t appeal to me but my original idea for a title here – “Incremental Change in 2020” – just sounded too lame. Unlike many other commentators, I shy away from bold predictions of big changes coming soon. I’ve worked for three decades in...

Ron Friedmann, 6 years ago 2 min read

Alternative Legal Provider, Law Firm Service Delivery, Outsourcing

Law Firm Service Delivery Model Evolves – Citi 2020 Client Advisory

The large law firm service delivery model continues to evolve according to the just released Citi 2020 Client Advisory, prepared with Hildebrandt Consulting (PDF). I summarize key findings here on the service delivery model and comment on them. Citi writes “we expect that firms will...

Ron Friedmann, 6 years ago 4 min read

Alternative Legal Provider, Law Department Management, Law Departments / Client Service

Highlights from the 2019 Altman Weil CLO Survey

I highlight here findings from the 2019 Altman Weil CLO Survey on ALSP (alternative legal service providers), legal operations professionals, and knowledge management. See also my post on the 2018 survey, where I focused on these topics as well. The Chief Legal Officer Survey is...

Ron Friedmann, 6 years ago 3 min read

Big Data and Data Science, Law Firm Service Delivery, Visual Intelligence

Better Law Firm Business Decisions with Data Analytics

Law firms can win more cases and gain new business with proper use of data analytics. We now live in the age of data analytics so expect to keep hearing about this topic. I explain here what data analytics is, how its age arrived, and...

Ron Friedmann, 6 years ago 5 min read

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