Getting Real about #LegalTech
In the last couple of years, I have written blog posts questioning the hype around legal artificial intelligence (AI) and legal innovation? Has the time come to focus on legal…
Lessons for Lawyers from a Low Cost Indian Hospital
You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March…
Should Law Firms Invest More in Competitive Intelligence?
Should law firms invest more in competitive intelligence? In my still relatively new role as Chief Knowledge + Information Officer at LAC Group, it’s a new question for me. [Update…
The Big Law Service Delivery Curve
Introduction Markets change; they shift, they grow, they shrink. Think of change as a curve over time. What shape curve best represents changes in Big Law service delivery? Service delivery…
How Law Firm Libraries Can Create New Value
A couple of weeks ago I presented an interactive session on how law firm libraries can create new value at the Ark conference Best Practices & Management Strategies for Law…
2019 KM Summit Survey Results
I report here on the 2019 Knowledge Management (KM) Summit survey results. The Summit is a meeting of about 80 senior knowledge management professionals from large US, UK, and Canadian…
Partnering with Clients to Drive Practical Innovation (Live #ArkLib)
This is a live post of the session Partnering with Clients to Drive Practical Innovation at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research &…
Putting Intelligence in BP Decision Makers’ Hands (Live #ArkLib)
This is a live post of the keynote session, Putting Intelligence in BP Decision Makers’ Hands, at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research…
Information is Power + Profit (Ark Library Presentation Preview)
Everyone is familiar with the age-old adage that “information is power.” Let me tweak that to “Information is both power—and profit.” And that is the theme of my upcoming session…
The State of Alternative Legal Service Providers
The report Alternative Legal Service Providers 2019 was released last week. Perhaps influenced by the subtitle, “Fast Growth, Expanding Use and Increasing Opportunity”, the many articles covering it suggested the…
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