Knowledge Management Archives

Artificial Intelligence (AI), Experience Management, Innovation and Change Management, Knowledge Management

2020 KM + Innovation Survey Results

This post, the 2020 KM + Innovation Survey Results, reports on the survey to support the 2020 Strategic Knowledge + Innovation Legal Leaders’ Summit, which took place in early February…

Ron Friedmann, 6 days ago 9 min read

Experience Management, Innovation and Change Management, Interesting Technology, Knowledge Management, Law Firm Service Delivery, Law Firm Staffing

Big Law Improving

How often do you read that Big Law is improving? Not that often? Many commentators view large law firms like dinosaurs. Yet I see much evidence that Big Law steadily…

Ron Friedmann, 2 weeks ago 5 min read

Innovation and Change Management, Knowledge Management

Legal Enterprise Search at the Crossroads [Live #ArkKM]

This is a live post from the Ark Knowledge Management conference; the title of this talk is Legal Enterprise Search at the Crossroads. The presenters are Harris Tilevitz, Chief Technology…

Ron Friedmann, 4 months ago 5 min read

Knowledge Management

Building your Firm’s Book: KM + RFPs (Live #ArkKM)

This is a live post from the Ark Knowledge Management conference; the title of this talk is Building your Firm’s Book: Knowledge Management and RFPs. The presenters are Robert Gretch,…

Ron Friedmann, 4 months ago 3 min read

Big Data and Data Science, Knowledge Management

Just one word: ̶P̶l̶a̶s̶t̶i̶c̶s̶ Data

A classic scene in the movie THE GRADUATE explains to the young protagonist (Dustin Hoffman) that the future lies in plastics. Spool forward 50 years and the concept to replace…

Ron Friedmann, 5 months ago 5 min read

Design, Knowledge Management

Anticipating Lawyers’ Know-How Needs

Can we anticipate lawyer’s know-how needs? That is, can we push information to them rather than asking them to pull it. At the Knowledge Management in the Legal Profession by…

Ron Friedmann, 5 months ago 5 min read

Experience Management, Knowledge Management, Law Departments / Client Service, Law Factory v. Bet the Farm, Law Firm Service Delivery, Legal Process Improvement

Lessons for Lawyers from a Low Cost Indian Hospital

You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March…

Ron Friedmann, 11 months ago 5 min read

Big Data and Data Science, Knowledge Management

2019 KM Summit Survey Results

I report here on the 2019 Knowledge Management (KM) Summit survey results. The Summit is a meeting of about 80 senior knowledge management professionals from large US, UK, and Canadian…

Ron Friedmann, 12 months ago 9 min read

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