Lessons for Lawyers from a Low Cost Indian Hospital
You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March…
2019 KM Summit Survey Results
I report here on the 2019 Knowledge Management (KM) Summit survey results. The Summit is a meeting of about 80 senior knowledge management professionals from large US, UK, and Canadian…
The Netflix Way: A Data‐Driven Approach to Engagement (Live #ArkKM)
The Netflix Way: A Data‐Driven Approach to Engagement is a live post from the conference Knowledge Management in the Legal Profession, presented by Ark. I post as a session ends, so…
Knowledge Management – From Cost Center to Profit Generator (Live #ArkKM)
Redesigning Law Firm Knowledge Management is a live post from the conference Knowledge Management in the Legal Profession, presented by Ark. I post as a session ends, so please forgive typos…
Redesigning Law Firm Knowledge Management (Live #ArkKM)
Redesigning Law Firm Knowledge Management is a live post from the conference Knowledge Management in the Legal Profession, presented by Ark. I post as a session ends, so please forgive typos…
Keeping Up with KM, AI, and Legal Tech – Recommended Sources
I was recently asked, by Deborah S. Panella, to recommend reading for keeping up with KM (knowledge management), AI (artificial intelligence), and legal tech. She curated an ILTA KM blog…
How Firms are Redefining DMS Ownership to Drive Adoption
My Fireman & Company business partner, Tom Baldwin, and I co-authored this article. The ILTA KM blog first published it on 20 April 2018 and I reproduce it hre. Introduction Many…
Knowledge Management Overview – 2018 Edition
I recently wrote a Knowledge Management Overview, which appears as a chapter in Leaders in Legal Business (Stephen McGarry). This e-book collects essays by legal market thought leaders. It was published last…
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