The Netflix Way: A Data‐Driven Approach to Engagement (Live #ArkKM)
The Netflix Way: A Data‐Driven Approach to Engagement is a live post from the conference Knowledge Management in the Legal Profession, presented by Ark. I post as a session ends, so…
Knowledge Management – From Cost Center to Profit Generator (Live #ArkKM)
Redesigning Law Firm Knowledge Management is a live post from the conference Knowledge Management in the Legal Profession, presented by Ark. I post as a session ends, so please forgive typos…
Redesigning Law Firm Knowledge Management (Live #ArkKM)
Redesigning Law Firm Knowledge Management is a live post from the conference Knowledge Management in the Legal Profession, presented by Ark. I post as a session ends, so please forgive typos…
Keeping Up with KM, AI, and Legal Tech – Recommended Sources
I was recently asked, by Deborah S. Panella, to recommend reading for keeping up with KM (knowledge management), AI (artificial intelligence), and legal tech. She curated an ILTA KM blog…
How Firms are Redefining DMS Ownership to Drive Adoption
My Fireman & Company business partner, Tom Baldwin, and I co-authored this article. The ILTA KM blog first published it on 20 April 2018 and I reproduce it hre. Introduction Many…
Knowledge Management Overview – 2018 Edition
I recently wrote a Knowledge Management Overview, which appears as a chapter in Leaders in Legal Business (Stephen McGarry). This e-book collects essays by legal market thought leaders. It was published last…
Knowledge Management Priorities in Large Law Firms – 2018 Survey
I report here on the 2018 Knowledge Management (KM) Summit survey results. The Summit is a meeting of senior knowledge management professionals from large US, UK, Canadian, and Australian law…
2018 Prediction – Lawyers Must Change How They Work
My 2018 prediction for the legal market is as much edict as prediction: lawyers must change how they work. [A similar version of this prediction was published on 15 December…
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