Category: General

Since not everyone reads Twitter, I reproduce here a selection of my recent Tweets.  Using Google doc for 1st time in a while (for a legal #KM group). Finding editing easier than in Word. Will report if KM profs share 🙂 ! 01 May 11...

Altman Weil has released the results of its 2011 survey of US law firms, Law Firms in Transition, by Thomas S. Clay and Eric A. Seeger . Anyone interested in the financial performance of US law firms, including BigLaw, should read this. My focus here,...

I had an “aha” moment on Monday when I read a Tweet by Susan Hackett of ACC: “At the ALA Annual Conf: so many firms talking about firms-no one talking about clients … yet! I’m up tomorrow.” Just where are law firms on client service...

Some who now manage or have managed law firm technology believe that legal software has never reached its full potential. One impediment is now under attack.  Ethics rules bar non-lawyer investment in law firms. As a result, law are thinly capitalized; partners want to get...

I recently received an interesting e-mail from a friend who is a senior manager in a large law firm. He raised the idea of “dynamic pricing”, which is how airlines price seats and a mechanism some thinkers suggest will become more common for other consumer...

The latest National Law Journal (NLJ) 250 report is out, the list of the nations top 250 firms. The results, while not surprising, serve as a good reminder that BigLaw’s heady days may well be past.  The NLJ 250 (National Law Journal, 25 April 2011)...

What makes a law firm a firm, not a collection of solos? From both the client and firm perspective, technology plays a big role in the answer.   Client Perspective. I am not sure how general counsels answer this today. Concrete, operational ways to answer...

I frequently discuss with law firms and law departments how best to provide lawyer support, including outsourcing as an option. Inevitably, the conversation turns to support quality. I am surprised how few have defined what “good support” means.  Defining good lawyer support was a big...