Strategic Legal Technology Blog

Morgan Lewis Announces “Morgan Lewis Resources”

In a press release dated September 10th, Morgan Lewis announces Morgan Lewis Resources, the firm’s “NEW ENTERPRISE TO ASSIST COMPANIES WITH FEDERAL COMPLIANCE NEEDS.” According to the release, “Morgan Lewis, one of the 10 largest U.S. law firms, today announced the launch of Morgan Lewis...

Ron Friedmann, 22 years ago 2 min read

Management and Technology

The Limits of Technology

I recently had a personal experience that perhaps illustrates the power and limits of technology. I was grocery shopping when I noticed an employee using a hand-held wand to scan the shelf bar code for out-of-stock items. It surprised me that a person had to...

Ron Friedmann, 22 years ago 2 min read

Management and Technology

Internet Telephony and Lawyers Working at Home

More and more, technology allows workers at all skill levels to work at home. Should law firms think about this option in their long term planning? This posting is prompted by an article the The New York Times ran, More Companies are Routing Calls via...

Ron Friedmann, 22 years ago 3 min read

Knowledge Management

New Analysis of Cost, Value, and ROI of KM

Stuart Kay, the Knowledge Manager of Sydney-based Gilbert & Tobin has written a very good and thorough analysis of knowledge management called Cost, Value and ROI for Knowledge Management in Law Firms, which appears in the August 31st edition of LLRX. Kay starts out by...

Ron Friedmann, 22 years ago 1 min read

Law Departments / Client Service

CT Corporation Acquires E-Billing Expert TyMetrix

I just came across a September 3rd press release, on the home page of Tymetrix, announcing the purchase of Tymetrix by CT Corporation (which is owned by legal publisher Walters Kluwer). Tymetrix provides e-billing software and tools for measuring law firm performance. CT provides registered...

Ron Friedmann, 22 years ago 1 min read

Online Legal Services

New Online Service: 50 State HIPAA Study

The September issue of American Lawyer reports, in Robert J. Ambrogi’s article Making Money Online (Finally) about a new online service, statehipaastudy.com. Ambrogi explains that a healthcare coalition wanted a 50-state guide to medical privacy law, prior to the April 14, 2003 deadline for compliance...

Ron Friedmann, 22 years ago 2 min read

Law Departments / Client Service

A New Constituency for CRM in Law Firms?

Many law firms have purchased Customer Relationship Management (CRM) software. I have talked to lawyers and staff at numerous firms that own CRM systems. My sense is that few are getting full value from their software. CRM presents challenges similar to KM. It’s hard to...

Ron Friedmann, 22 years ago 1 min read

Knowledge Management

KM Update in Information Week

The August 18th issue of Information Week has an in-depth report on knowledge management, The Need To Know . It reports that although companies expected too much from KM and have experienced disappointments, many continue KM programs, albeit with simpler efforts. According to the article,...

Ron Friedmann, 22 years ago 1 min read

Outsourcing

Allen & Overy Testing Outsourcing

I have written several posts about the potential of outsourcing legal work overseas: Power Outages and Outsourcing , 15 Aug 03; Technology Outsourcing Example – Document Management , 18 Jun 03; More on Off-Shore Outsourcing, 14 Jun 03; Central Back Offices and Outsourcing; 30 May...

Ron Friedmann, 22 years ago 1 min read

Best Practices

The Importance of Standards

I just returned from a 2 week vacation in Switzerland and Germany. While traveling back, I reflected on three “technology experiences” in Europe: (1) I rented a cell phone that worked in both countries, as well as at Heathrow, where I changed planes; (2) no...

Ron Friedmann, 22 years ago 2 min read

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