e-Discovery Update – Cost Shifting Ruling
Very few documents these days begin as paper; most are created on computers. In the discovery process of litigation therefore, dealing with digital data is of growing importance. As litigants…
Thoughts on Full Text Retrieval (a KM and litigation support topic)
Most knowledge managers say that KM is 80% process/culture and 20% technology. I agree and usually focus on the 80%. One of the interesting 20% issues is the appropriate role…
Consistency in Service Delivery
Last week I posted an item, When Clients Come Knocking, that suggested law firms could take standard approaches to how they perform their work and that clients could, and should,…
Online Legal Services: Distinguishing B2C from B2B
A recent article on law.com, Online Divorce Services Spark Debate, discusses Web sites that offer consumers assistance with divorces via document creation. The two sites featured in the article are…
When Clients Come Knocking
Last week I met with some knowledge managers for large law firms. One reported that the General Counsel of an existing client, in connection with the firm possibly doing additional…
Selecting Vendors and Taking Chances
Yesterday I wrote about the difference between making good decisions and achieving good outcomes. I am reminded of another example of this distinction by a Jim Rapoza eWeek column (July…
Maxim of the Day: Outcomes versus Decisions
My approach to legal technology has always been informed, in this order, by what lawyers need to practice, by business considerations, and lastly by the technology itself. Recently, I was…
KM Flash: LexisNexis Announces Total Search – Appears to Compete with West KM
In a July 14th press release, LexisNexis announced a new service, Total Search. According the the press release, “LexisNexis Total Search provides easy access to internal work product including briefs,…
Legal Technology and Organizational Change (Interesting McKinsey Quarterly Article)
Legal Technology and Organizational Change (Interesting McKinsey Quarterly Article) Many law firms and law departments are interested in applying technology to improve law practice. Sometimes, new technology is merely a…
Extranets at Work at Shaw Pittman LLP
Many law firms offer their clients extranets. Anecdotal evidence among law firm knowledge managers and IT professionals is that clients do not use them very much. Perhaps that is because…
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