KM in the General Press
I do not recall seeing many articles about knowledge management in the legal market outside of legal trade publications. So it seems noteworthy that Toronto’s Globe and Mail has a lengthy article today about legal KM. Knowledge management crucial tool for law firms (4/12/04, p....
Ron Friedmann,
22 years ago
1 min read
The “Toyota Approach” to Best Practices
In To Fix Health Care, Hospitals Take Tips From Factory Floor, the Wall Street Journal (4/9/04, p. 1) reports that hospitals are applying techniques pioneered by John Deming and used heavily by Japanese manufacturers to improve the quality of health care. Lawyers and law firms...
Ron Friedmann,
22 years ago
2 min read
Large UK Firms Outsource Routine Legal Work
Last summer, the large UK law firm Lovells announced that it is farming out certain routine work to “provincially-based solicitors.” Now, Freshfields is following suit. Details and other outsourcing updates follow. According to a Lovells press release dated July 2003, the firm has entered into...
Ron Friedmann,
22 years ago
2 min read
Personal Productivity Re-Visited
A decade ago I thought that the age of personal productivity growth using technology was over and that future gains would be in group productivity. I was wrong. Group productivity can be improved but that’s a discussion for another day and another post. Observing my...
Ron Friedmann,
22 years ago
2 min read
Automated v. Manual Approaches to Knowledge Management
Some law firms use manually intensive approaches to knowledge management; others eschew creating specialized knowledge management positions and instead rely on automation. What are the pros and cons of the manual versus automated approach? My article, What’s Your Strategy for Collecting and Cataloging Documents?, which...
Ron Friedmann,
22 years ago
1 min read
Harvard Law to Study Legal Market
I have always been disappointed in reading management periodicals such as Business Week, the Wall Street Journal, or Harvard Business Review that I rarely see in-depth articles on professional services, particularly law. That may be changing with a new Harvard Law School research program. A...
Ron Friedmann,
22 years ago
1 min read
Legal Offshoring Makes the New York Times
News reports in general interest publications such as the New York Times are often a good barometer for industry trends. Now that the the Times has reported on sending legal work to India, it’s official – the legal profession has the “signal” that offshoring is...
Ron Friedmann,
22 years ago
2 min read
Budgeting to Serve Clients
I have long advocated the use of budgets in larger legal matters. Many firms, it seems, are loathe to consider the idea. Not all. UK firm Wragge&Co has filed for a US patent on a case budgeting system. Over the years, I have spoken to...
Ron Friedmann,
22 years ago
2 min read
Another New Legal Outsourcing Company
I spotted on Robert Ambrogi’s LawSites a reference to another example of the trend toward outsourcing legal work to India. Intellevate provides a range of intellectual property support services, including specialized support in India. Ambrogi’s blog posting alerted me to Law firm cuts rates by...
Ron Friedmann,
22 years ago
2 min read
Applying Solid Business Metrics to KM and Other Decisions
In Rethinking ROI: Managing Risk and Rewards in KM Initiatives (LLRX, Feb 23, 2004), Bryan Cave partner John Alber makes a compelling case that law firms must have appropriate business intelligence analytics in place before undertaking a knowledge management program. Alber writes that return on...
Ron Friedmann,
22 years ago
2 min read
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