The August 18th issue of Information Week has an in-depth report on knowledge management, The Need To Know . It reports that although companies expected too much from KM and have experienced disappointments, many continue KM programs, albeit with simpler efforts. According to the article, “[c]ompanies are focusing less on technology to gather lots of data and more on processes for reusing information and on tools to locate and connect people with information and experts.” Part of this shift is reflected in an emphasis on more sophisticated search tools and expertise location management software. Collaboration tools are increasingly important. The article also reports an increasing awareness of the importance on focusing on how people work and incentives to share. It’s a good overview of current KM practices and issues in the corporate sector.
