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Category: Law Departments / Client Service

Innovation and Change Management, Law Departments / Client Service, Law Factory v. Bet the Farm, Law Firm Service Delivery

Microbrands – What Can Legal Learn from Them?

Last week I learned about microbrands. I share below highlights of Why You’re Buying Products From Companies You’ve Never Heard Of (Christopher Mims, Wall Street Journal, 4 October 2018) , an article describing them. I then ruminate on what the legal market can learn from this. Microbrands...
Alternative Legal Provider, Law Department Management, Law Departments / Client Service, Law Firm Service Delivery, Legal market survey featured

Snapshot of the Legal Market, Missing Link, and Mystery Disconnect

Two recent surveys, the Altman Weil 2017 Chief Legal Officer (CLO) Survey and the 2018 Report on the State of the Legal Market by The Center for the Study of the Legal Profession at the Georgetown University Law Center and Thomson Reuters Legal Executive Institute and Peer Monitor® provide a...
Alternative Legal Provider, Law Department Management, Law Departments / Client Service, Law Firm Service Delivery

Should Law Firms Fear Losing Clients? (Altman Weil 2016 CLO Survey)

Should law firms fear losing clients? Many do already but just how much should they worry? The 2016 Altman Weil CLO Survey provides insight. The report opens with worrying data: 53% of law departments say they shifted a portfolio of work worth $50,000 or more because of a client...
Innovation and Change Management, Law Departments / Client Service, Law Firm Service Delivery, Law Firm Staffing

Delivering what clients want + getting paid for it (Live from #COLPM Futures)

This is a live blog post from the College of Law Practice Management 2016 Futures Conference (link to PDF of agenda). As a live post, please forgive any typos or misunderstandings of meaning. This session is How will we better deliver what clients want, and get paid for...
Big Data and Data Science, Business Intelligence, Innovation and Change Management, Interesting Technology, Law Departments / Client Service, Visual Intelligence

Data Visualization for Law Firms (Live from P3)

This is a live post from P3, the Practice Innovation Conference. This session is Data Visualization for Law Firms.  I have appended the session description and speaker bio at the end of this post.  [I post this as a session ends so please forgive any typos or...
Alternative Legal Provider, Do Less Law, Law Department Management, Law Departments / Client Service

Is Big Law Having Its Kodak Moment?

A recent report suggests Big Law is having its Kodak moment. Before the turn of the century, “Kodak moments” were good. That successful marketing slogan prompted many snapshots. Today, a Kodak moment more likely means a famous company with a fabulous brand and fantastic market share that misses new technology and goes bankrupt. (See,...