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Category: Law Firm Service Delivery

Best Practices, Do Less Law, General, Law Firm Service Delivery, Law Firm Staffing, Legal Process Improvement, Legal Project Management...

Maintaining Profitability with New Approaches to Legal and Business Support

Today I presented at the ALA 2014 annual conference on Maintaining Profitability with New Approaches to Legal and Business Support.  The slides are below.  I previously provided a preview of the talk in my March 2014 blog post, Steps to Survive the Coming Competition. Topics I cover include new forms of competition, steps...
Cool Legal Conferences, Innovation and Change Management, Law Departments / Client Service, Law Firm Service Delivery

It’s the Client, Stupid! (ReInvent Law Live)

Susan Hackett (@HackettInHouse) speaks at  #ReInventLaw.. The title of her talk: “It’s the Client, Stupid!” (Live post – forgive any typos.) Starts with a story about James Carville story, putting a story over President Clinton’s desk. It said, “It’s the Economy, Stupid.”  At audiences like this,...
Do Less Law, Innovation and Change Management, Law Firm Service Delivery, Legal Process Improvement, Legal Project Management

The New World of Legal Work – Comments on Jordan Furlong Report

Jordan Furlong of Law21 has written a new and provocative study, The New World of Legal Work: The Changing Rules of The 21st Century. It was commissioned by LOD, formerly known as Lawyers on Demand, which is affiliated with UK law firm Berwin Leighton Paisner>. I comment briefly on the report here....