The Future of BigLaw
Does BigLaw have a future? Two pieces yesterday remind us that the legal market faces peril and change. Jordan Furlong, in Losing the Confidence Game, points out six trends that…
Measuring Legal Outcomes and Client Experiences
Paul Lippe, founder and CEO of Legal Onramp and ABA Journal Legal Rebels series contributor, asks a great question: Where Are the Legal Jeremy Lins?. He writes in a March…
Why BigLaw Needs a Chief of Client Experience
Last week I wrote that law firms need the equivalent of conductors and composers to orchestrate how they deliver service to clients. The Wired GC’s post yesterday, What if Law…
Optimizing the Law Firm Client Experience
Large law firms can no longer count on profit growth. With demand flat and buyers gaining power, firms must battle for share of market. The easiest way to grow market…
Open Letter to BigLaw Managing Partners: Four Imperatives for 2012 and Beyond
Dear BigLaw Managing Partner: You recognize that the Old Normal is gone. Inertia may carry you a bit but change looms. If you are not retiring soon or if you…
Toward More Rational Law Firm Lay-offs
It’s hardly news that a US or UK law firm lays off lawyers and staff. Hogan & Hartson’s buyout of selected staff my eye. Hogan & Hartson offers buyouts to…
The Crisis Goes to Waste as BigLaw Muddles Through
Law firm lay-offs continue aplenty. How should firm management decide about cutting staff? Staffing Cuts Multiply, but Are Associate Cuts a Better Solution? by Karen Sloan (The National Law Journal,…
Law Firm Staffing Reference Model
How should law firms support lawyers? Sounds simple but is it really? Firms can compare their staff ratios or cost as a percent of revenue using survey data. The averages,…
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