What Law Firms Can Learn from Grocery Stores
Until 2008, demand for corporate legal services grew rapidly. Large law firms could prosper with little attention to strategy or service. Today, however, firms face flat demand plus competition from…
Law Firm Doubles as an Alternative Legal Services Provider – Interview with BLP Lawyers on Demand
General counsels face continued pressure to control legal spending. One increasingly popular way to save is to use an “alternative legal service provider”, a company that charges less than large…
Do Partners or Firms Own Client Relationships?
In the last few months I have been writing about law firm service delivery: how firms can optimize the experience of their top clients to gain share of wallet and…
The Future of Lawyer Productivity
Can lawyers match the productivity growth in the rest of the global economy? I thought about this after reading a Wall Street Journal article last week, Robots Get a Makeover…
Comments on and Implications of Secretarial Cutbacks in Large Law Firms
Last week in Client Service Lessons from a Large Law Firm Secretarial Cut I wrote about law firm secretarial cutbacks and the implications for client service. Three readers, each an…
Law Firms Gaining Flexibility in Lawyer Staffing
In the New Normal of the legal market, law firms must think carefully about adding the fixed cost of new full-time lawyers. Three news items this week, a Citibank law…
Client Service Lessons from a Large Law Firm Secretarial Cut
ALM’s Daily Business Review reported Friday that Greenberg Traurig lays off staff to achieve 4-to-1 attorney-secretary ratio. Firms may find this news startling or old hat. For me, it speaks…
The Imperative to Improve Law Firm Service Delivery
Clients assume lawyers have the right expertise and will deliver good outcomes. For all but a few matters, to keep and win work, firms must create a good client experience…
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