One reason legal costs are high is that the customers – general counsels – are cut of the same cloth as their BigLaw suppliers. I’ve predicted that CFOs would need…

A survey of Law Department Operations (LDO) Directors sheds light on how general counsels are – or are not – controlling costs.  “Law Department Operations Director” is a recent position….

Do general counsels exercise their market power to influence outside counsel or just complain?  In June I wrote a “Modest Proposal” to regulate large law firms. My satire poked fun…

Jordan Furlong, editor of the CBA The National and blogger, in his excellent blog post, The rise of good enough, points out that too many lawyers “value the exhaustive pursuit…

A couple of weeks ago I posted a “modest proposal” to regulate BigLaw. This post generated a fair bit of stimulating conversation. What’s interesting is that many seem to have…

General counsels complain about large law firms: too costly, bad service, and clueless about the clients’ businesses. After the failure of GC’s many attempts to fix the problem, regulation is…

What are the right resources to solve a legal problem? How should you even think about this question?  Many answers are possible. Below, I set forth one model – a…

In the war for clients, results count.  Obvious as that may be, where are good metrics that measure legal results? In Legal Tech 2.0 I described a war for clients…