Category: Law Departments / Client Service

The September Corporate Legal Times features The CLT Ten: 10 innovative law department practices. One-half involve technology.  Here is a brief overview of the five innovations that use technology: 1. Bidding Wars: GE’s uses online auctions (see my prior post). 2. Staying on Track: For...

I previously suggested a Zagat-type service to rate lawyers. A new service may just do so.  Lawdragon ranks lawyers via a searchable web database and print publication. The home page explains: “We’ve put to work our 100 years of experience reporting on lawyers to help...

A new article reports on the importance of technology to the Cisco law department and its outside counsel.  The Cisco Way in the September ABA Journal reports how the Cisco law department uses “the Internet and technology to improve its in-house legal practice—and any law...

I have suggested that law firms should provide RSS [really simple syndication] feeds for their alerts and updates. This way, clients can pick and choose what they want to read, eliminate excess e-mail, and help reduce information overload. Yesterday, a Canadian law firm announced that...

Cisco is taking on health care costs. Could this initiative have implications for BigLaw?  Cisco: Paging Dr. Info Tech ($) in Business Week (7/11/05) explains that Cisco is “quietly organizing Bay Area companies to support pay-for-performance in health care.” Sound familiar? I recently wrote about...

I have previously argued that large law firms should create firm-branded blogs (here and here). Fellow blogger Robert Ambrogi has an excellent discussion of the pros and cons of large law firm blogs.  He opens with the observation that “as sure as thesis breeds antithesis,...

The May issue of Corporate Counsel magazine reports in Hello, Good Buy that “a dozen companies confirm that they’ve directed their procurement departments… to review legal spending decisions.”  The article reviews the pros and cons of purchasing experts helping to select outside counsel. If the...

A few days ago I asked if Microsoft gets KM. A recent article reports on DuPont’s adoption of the “the Edge,” an extranet designed to support teamwork and knowledge sharing among its outside counsel. I now have to ask the same question about DuPont.  Pushing...