Legal Market Imperfections Re-Visited
A prior blog entry discussed imperfections in the market for legal services. An editorial in Corporate Legal Times, Law Firms are Often Blind to Clients’ Needs adds fuel to this…
Contracts as Code
Alerted by Joy London’s posting on her Excited Utterance’s blog, I’ve read a new blog, lawyer’s dont’ get it by attorney Charles Uniman. Mr. Uniman discusses contracts as code, an…
Strategy and Technology to Support Law Firm Growth
The Wall Street Journal published Kraft’s Stale Strategy last Thursday (12/18/03) describing how Kraft’s line-extension strategy has failed to develop revenue growth. Before I relate this to lessons for law…
The Impact of Technology on How We Communicate
As technology has evolved over the last few decades, we have an increasing choice for how we communicate: writing a letter and having it delivered, leaving voice mail messages (intentionally,…
Sending the Wrong Signals to Clients with Technology
In Big Employer Is Watching yesterday (11/5/03, p. B1), the Wall Street Journal reports that many employers are using technology to monitor employee attendance. Employees at some organizations must use…
Imperfections in the Market for Legal Services?
In my prior posting, I discussed some interesting comments I heard at a Legal Tech keynote conference. I also had an interesting private conversation with a general counsel of a…
Getting Closer to Clients – Learning from General Electric (GE)
In Will Jeff Immelt’s New Push Pay Off for GE, Business Week (October 13, 2003) reports on an interesting initiative by General Electric. (A subscription is required to access this…
Value Billing / Alternative Billing and Technology
The current (Fall 2003) issue of Law Firm, Inc. magazine has a very good article about why law firms need to think harder about value billing. In Stop the Clock…
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