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17 Jan 2026

Category: Law Departments / Client Service

Alternative Legal Provider, General, Law Departments / Client Service, Law Firm Service Delivery

Richard Susskind + Mark Cohen on Educating + Skills for Legal Professionals

This is a live blog post of a 75-minutes video discussion with Richard Susskind and Mark Cohen about “UK vs US – the next decade” and “Skills and education for legal professionals in the 2020s”. It is hosted by Legal Geek and sponsored by Thomson Reuters, UnitedLex, and iManage....
Ron Friedmann, 6 years ago 12 min read
Design, Innovation and Change Management, Law Departments / Client Service, Law Firm Service Delivery

Will COVID Change Lawyer Collaboration?

Collaboration improves problem-solving, productivity, and innovation. In normal times, lawyers and legal professionals collaborate in-person. With work from home (WFH) during the COVID epidemic, video conferences have replaced in-person meetings. The WFH video experience prompts a collaboration question. Beyond in-person or video meetings, how effectively...
Ron Friedmann, 6 years ago 3 min read
Experience Management, Knowledge Management, Law Departments / Client Service, Law Factory v. Bet the Farm, Law Firm Service Delivery, Legal Process Improvement

Lessons for Lawyers from a Low Cost Indian Hospital

You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March 2019) explains how an already-low-cost operation can go even lower. That message may not be...
Ron Friedmann, 7 years ago 5 min read

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