Category: Knowledge Management

Large law firms have used document management systems for over a decade. What are the lessons for knowledge management?  Originally, I and many others thought that DM would solve the work product retrieval problem. That turned out not to be true but we have learned...

Matthew Parson, in connection with Joy London’s Excited Utterances, has conducted a knowledge management survey. Share the knowledge in LegalIT.net reports a summary of the findings.   “The objective of the research was to investigate current practices, roles, leadership turnover, resources and structures for KM...

In Making a Market in Knowledge (The McKinsey Quarterly, 2004 Number 3), author Lowell L. Bryan suggests that for KM to succeed, organizations must create an internal marketplace. The framework proposed is interesting but ultimately, not that useful I think.  Bryan begins by noting that...

“Despite the popularity of enterprise portals, portal projects aren’t delivering the expected benefits.” So reports the column Analyst Watch: Portals Underperform in Information Week (5/3/04). More on this, and a Webinar that explores portals follows…  The column cites a Forrester Research survey (fee-based) on portals....

Thomson Elite has acquired Expert Ease, the developer of Deal Proof and other software. This adds to Thomson’s already strong offerings in knowledge management.   The press release on PR Newswire provides additional detail. I could not find any information on this story on either...

Many law firms continue to struggle with their “portal strategy.” Is the goal unifying applications? Is it knowledge management? Is it matter-centric views? A recent article in LegalIT is helpful in considering these questions.  Knowledge Management Portals: It’s just a phase asks what is the...

I do not recall seeing many articles about knowledge management in the legal market outside of legal trade publications. So it seems noteworthy that Toronto’s Globe and Mail has a lengthy article today about legal KM.  Knowledge management crucial tool for law firms (4/12/04, p....

Some law firms use manually intensive approaches to knowledge management; others eschew creating specialized knowledge management positions and instead rely on automation. What are the pros and cons of the manual versus automated approach?  My article, What’s Your Strategy for Collecting and Cataloging Documents?, which...