Large law firms have used document management systems for over a decade. What are the lessons for knowledge management?
Originally, I and many others thought that DM would solve the work product retrieval problem. That turned out not to be true but we have learned many lessons about knowledge management from DM. Fellow legal technology consultant Dennis Kennedy and I discuss the lessons in a mini-roundtable format.
For our published discussion on this, see Strategies for Successful Knowledge Management in Large Law Firms: Lessons Learned from Experiences with Document Management Systems in Law Practice Today (June 2004), published online by the Law Practice Management Section of the American Bar Association.