In Rethinking ROI: Managing Risk and Rewards in KM Initiatives (LLRX, Feb 23, 2004), Bryan Cave partner John Alber makes a compelling case that law firms must have appropriate business…

In a November posting, Portals and KM, I discussed how law firms should think about portal strategies in connection with knowledge management. A column in Portals Magazine, Viewpoint: Maximizing the…

“Social Networking” was front page business section news in the New York Times yesterday. Broadly speaking, it’s a form of knowledge management in that it can facilitate relationship management and…

Effective knowledge management requires a multi-prong approach: collecting documents, identifying expertise, capturing context, the ability to browse and search the materials collected, among others. An important element of any KM…

In a Complex World, Even Lawyers Need Lawyers (New York Times, 2/3/04) reports that an increasing number of law firms are creating the position of general counsel to advise on…

My client ii3 is hosting a Webinar on how McCarthy Tétrault, the largest law firm in Canada, has successfully deployed a KM solution.  The Webinar features Joshua Fireman, the KM…

This week I attended a meeting of legal knowledge management professionals. The discussion turned to Customer Relationship Management (CRM) systems, focusing on using a CRM to find colleagues who have…

The Fall 2003 issue of Chief Legal Executive magazine has an interesting article by the managing partner of Arnold & Porter, The Inside Story on the Outside Firm. James J….