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Category: Knowledge Management

Knowledge Management

Approaches to KM

Joy London posted in Excited Utterances that Paul Hastings is hosting a vendor-sponsored luncheon roundtable (sponsors are Practice Technologies and Recommind). This should be an interesting session and nice follow-on to an article that Peter Ozolin, CKO of Paul Hastings recently wrote.  In the September...
Knowledge Management

Interesting Q&A on Portals

Last June, my client ii3, inc. hosted a Webinar on Information and Knowledge Portals. Panelists included Jamie Booth, CIO of Hunton & Williams and Margaret Grottenthaler, a partner at Stikeman Elliott who spearheads KM at the firm. An interesting written Q&A follow-up is available.  In...
Knowledge Management

The End of ROI?

Last week at I attended LawNet, one of the leading legal technology conferences. I had a an “aha” moment about knowledge management and return on investment.  A recurring KM question is return on investment (ROI). I have always been a fan of demonstrating the benefit...
Knowledge Management

The Trouble with Taxonomies

Taxonomies are an integral element of many large law firms’ knowledge management programs. But building, maintaining, and using a taxonomy can be hard.  In my recent post on Developments in Full Text Searching, I cited Sharon Flank, a computational linguist, of DataStrategy. Sharon has just...
Knowledge Management

KM Complexity

Most of us working on knowledge management say that KM is 80% culture and process and only 20% technology. That is true, but sometimes the technology can be a challenge. I was looking through some of my files and came across a grid I developed...