Last June, my client ii3, inc. hosted a Webinar on Information and Knowledge Portals. Panelists included Jamie Booth, CIO of Hunton & Williams and Margaret Grottenthaler, a partner at Stikeman Elliott who spearheads KM at the firm. An interesting written Q&A follow-up is available. 

In the follow-up Q&A, the panelists address such questions as:

  • Does web content management have a role in a law firm’s knowledge management and how does this relate to portals?
  • Often portals are developed and KM teams have the attitude of ‘build it and they will come’. What are the panelists’ views on building support solutions that focus on participant interaction rather than solely delivery?
  • Can you explain how you encourage contributions to the knowledge bank?
  • How is content publishing and formatting handled at your firms? Can anyone publish or is publishing limited to a select group?
  • Concerning taxonomy development: How difficult has it been to develop and maintain a unified taxonomy vs. a fragmented approach driven by individual groups or practice areas?
  • What is your opinion of the trend towards matter centricity? – is this another fad? Can portals deliver in this area? Will lawyers see matter centric access to information, knowledge and workflow a useful thing to do? Can you change the way they are used to working now?
  • For knowledge and technology managers interested in portals and KM, the Q&A set is worth reading.

    ii3 will host its next Webinar on October 14th on “A Fresh Outlook – MS Outlook as a Knowledge Hub.” See my related posting for details.