At the International Legal Technology Association annual conference last month in Nashville, I was a panelist for Future Proofing Your Law Firm. I share here an overview of the themes…

At the International Legal Technology Association (ILTA) annual conference last week, alternative fee arrangements (AFA) was a hot topic. One dinner discussion with a few forward-thinking friends got me thinking…

Let’s face it, clients now exercise the buying power they’ve long held. So law firms must act. But how?  A session at the upcoming ILTA Conference called Making an Impossible…

Doctors share many traits with lawyers. Yet health care, prompted by public policy and challenging economics, has changed much more than law practice. Lawyers and law firms can learn from…

Toby Brown of 3 Geeks and a Law Blog recently posted The Lawyers’ Fear of Accountability, which expands and comments on my recent post, Does Defining Good Service Scare Clients…

I recently asked here how large law firms should define “good client service”. Subsequently, I posed this question at a meeting of several experienced BigLaw professionals.  All of us –…

Do large law firms provide quality service?  The answer depends on what we mean by quality and the metrics we choose. A threshold question is whether to consider the quality…

Lawyers were once technology laggards. Moi, type? They resisted e-mail. They ridiculed websites. Thankfully, that era ended. In spite of the 30-year history of what the PC has spawned, it’s…