Taking the R Out of CRM?
This week I attended a meeting of legal knowledge management professionals. The discussion turned to Customer Relationship Management (CRM) systems, focusing on using a CRM to find colleagues who have useful contacts. Managing relationships was not an apparent concern. I am not a CRM expert,...
Ron Friedmann,
23 years ago
1 min read
Another Example of Legal Outsourcing
The Chicago Tribune reports today in Law firms slow to outsource (registration required) that law firms have been slow to outsource work. The article describes how Mindcrest, Inc., a legal outsourcing company, does most of its work for corporations, not for firms. According the article,...
Ron Friedmann,
23 years ago
2 min read
West Tests Outsourcing for Legal Publishing
I spotted on bespacific a reference to a very interesting article in the Star Tribune (Jan. 16, 2004) reporting that West is running a small test of using lawyers in India for some of its publishing operations. According to the Star Tribune, “a few months...
Ron Friedmann,
23 years ago
1 min read
Some Extranets Do Matter
This week I had the opportunity to see a demonstration of an AmLaw 100 firm’s client-facing Extranet. Extranets have been much discussed but the evidence suggests little used. One reason I suspect usage has been low is that many Extranets don’t do that much. The...
Ron Friedmann,
23 years ago
2 min read
Using Visualization to Manage Legal Organizations
In Get the Picture yesterday, the Wall Street Journal explored the application of visualization software to gaining a better and deeper understanding of business problems. I wonder if law firms could use the type of visualization software the article describes to manage both their business...
Ron Friedmann,
23 years ago
2 min read
Assessing Outside Counsel – Asking about Knowledge Management
The Fall 2003 issue of Chief Legal Executive magazine has an interesting article by the managing partner of Arnold & Porter, The Inside Story on the Outside Firm. James J. Sandman discusses five key questions clients should ask their firms. One of the five is...
Ron Friedmann,
23 years ago
2 min read
Legal Market Imperfections Re-Visited
A prior blog entry discussed imperfections in the market for legal services. An editorial in Corporate Legal Times, Law Firms are Often Blind to Clients’ Needs adds fuel to this fire. In essence, my prior posting suggested that the customer, that is, general counsel, is...
Ron Friedmann,
23 years ago
2 min read
Contracts as Code
Alerted by Joy London’s posting on her Excited Utterance’s blog, I’ve read a new blog, lawyer’s dont’ get it by attorney Charles Uniman. Mr. Uniman discusses contracts as code, an interesting idea. One can take his idea even further by getting a bit techie, namely...
Ron Friedmann,
23 years ago
1 min read
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