My Knowledge Management Week
Last Friday (9/19), I attended an all-day meeting of KM professionals from large NYC, Toronto, and West Coast law firms that I co-organized and co-moderated. Separately, last Tuesday (9/16), at…
Legal Tech NYC – What’s New
I spent two days and spoke at Legal Tech NYC September. A couple of my legal technology friends observed that there was nothing new and asked if I agreed or…
How Much Information Technology Support is Enough?
How much IT support should firms provide to users? Many firms answer this question via benchmarking (that is, comparing spending and staffing to comparable firms). Lawyers are demanding “customers.” They…
Scenarios of Future Law Firms Rely Heavily on Technology
This past weekend, I attended the annual meeting of the College of Law Practice Management. The attendees are a mix of lawyers and law firm managers (including chief administrators, marketers,…
Morgan Lewis Announces “Morgan Lewis Resources”
In a press release dated September 10th, Morgan Lewis announces Morgan Lewis Resources, the firm’s “NEW ENTERPRISE TO ASSIST COMPANIES WITH FEDERAL COMPLIANCE NEEDS.” According to the release, “Morgan Lewis,…
The Limits of Technology
I recently had a personal experience that perhaps illustrates the power and limits of technology. I was grocery shopping when I noticed an employee using a hand-held wand to scan…
Internet Telephony and Lawyers Working at Home
More and more, technology allows workers at all skill levels to work at home. Should law firms think about this option in their long term planning? This posting is prompted…
New Analysis of Cost, Value, and ROI of KM
Stuart Kay, the Knowledge Manager of Sydney-based Gilbert & Tobin has written a very good and thorough analysis of knowledge management called Cost, Value and ROI for Knowledge Management in…
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