A New Constituency for CRM in Law Firms?
Many law firms have purchased Customer Relationship Management (CRM) software. I have talked to lawyers and staff at numerous firms that own CRM systems. My sense is that few are getting full value from their software. CRM presents challenges similar to KM. It’s hard to...
Ron Friedmann,
23 years ago
1 min read
KM Update in Information Week
The August 18th issue of Information Week has an in-depth report on knowledge management, The Need To Know . It reports that although companies expected too much from KM and have experienced disappointments, many continue KM programs, albeit with simpler efforts. According to the article,...
Ron Friedmann,
23 years ago
1 min read
Allen & Overy Testing Outsourcing
I have written several posts about the potential of outsourcing legal work overseas: Power Outages and Outsourcing , 15 Aug 03; Technology Outsourcing Example – Document Management , 18 Jun 03; More on Off-Shore Outsourcing, 14 Jun 03; Central Back Offices and Outsourcing; 30 May...
Ron Friedmann,
23 years ago
1 min read
The Importance of Standards
I just returned from a 2 week vacation in Switzerland and Germany. While traveling back, I reflected on three “technology experiences” in Europe: (1) I rented a cell phone that worked in both countries, as well as at Heathrow, where I changed planes; (2) no...
Ron Friedmann,
23 years ago
2 min read
Away
I’ll be away for a couple of weeks. See you in September.
Ron Friedmann,
23 years ago
1 min read
Total Cost of Ownership and Technology Upgrades
Law firm technology managers regularly face the question of when to upgrade software or hardware. The answer is neither easy nor obvious. Beware the Underlying Costs of Using Dated Technology from the New York Law Journal on law.com provides a good analysis of some of...
Ron Friedmann,
23 years ago
2 min read
Power Outages and Outsourcing
One theme of legal technology and this blog is outsourcing: Orrick’s move to W. Va. (May 30th), downtown v. suburban offices (June 1st), the move of professional work off-shore as reported by Fortune (June 14th), Dorsey & Whitney’s move to outsourced document management (June 18th),...
Ron Friedmann,
23 years ago
2 min read
IBM is Developing New Search Technology
In my July 30th posting, Thoughts on Full Text Retrieval (a KM and litigation support topic), I discussed lingering questions I have about the value of advanced full-text retrieval. My questions notwithstanding, I do believe that more sophisticated tools offer value, at least when used...
Ron Friedmann,
23 years ago
2 min read
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