Trends to Watch in 2004
Here are my views of trends to watch in 2004. I choose the word “trend” intentionally because, as Yogi Berra said, making predictions is hard, especially about the future. Regular…
Strategic v. Operational Technology Budget
Josh Fish of Hubbard One has a good article, Using Strategic Technology to Win and Keep Business, in the November 2003 issue of LawNet’s Peer to Peeer newsletter. In it,…
Legal Technology’s Shortcomings – or Not?
In my prior post I noted that in celebration of Law Technology News’ 10th anniversary edition (October 2003), former managing editor Robert J. Ambrogi posed two questions to a dozen…
GE Procures Legal Services via Online Service
Law.com reports in Now for Law Firms, Too: Competing for Business Online (New York Law Journal, November 10, 2003) that General Electric Commercial Finance is using the online procurement service…
Decision Making: Lawyers versus Business People
This week I was at the Legal Tech conference in Chicago to present on knowledge management. One the first day, I attended the keynote address by Christine A. Edwards, a…
Technology for Law Firm Marketing and Its Implications
Yesterday I heard Swati Agrawal of firmseek and Anne Balduzzi, a legal and technology marketing consultant, present on “Using Technology to Make the Most of Your Marketing Dollars” at a…
How Much Information Technology Support is Enough?
How much IT support should firms provide to users? Many firms answer this question via benchmarking (that is, comparing spending and staffing to comparable firms). Lawyers are demanding “customers.” They…
Scenarios of Future Law Firms Rely Heavily on Technology
This past weekend, I attended the annual meeting of the College of Law Practice Management. The attendees are a mix of lawyers and law firm managers (including chief administrators, marketers,…
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