I recently had a personal experience that perhaps illustrates the power and limits of technology. I was grocery shopping when I noticed an employee using a hand-held wand to scan…

More and more, technology allows workers at all skill levels to work at home. Should law firms think about this option in their long term planning? This posting is prompted…

Law firm technology managers regularly face the question of when to upgrade software or hardware. The answer is neither easy nor obvious. Beware the Underlying Costs of Using Dated Technology…

On Monday, I read two articles that made me think about whether law firms could apply market principles to improve their efficiency and effectiveness. Futures Trading and the Internet in…

How should lawyers and law firm/department managers charged with making decisions about legal technology go about gathering information? This post deals with collecting information about and analyzing legal technology options,…

Yesterday I wrote about the difference between making good decisions and achieving good outcomes. I am reminded of another example of this distinction by a Jim Rapoza eWeek column (July…

My approach to legal technology has always been informed, in this order, by what lawyers need to practice, by business considerations, and lastly by the technology itself. Recently, I was…

Legal Technology and Organizational Change (Interesting McKinsey Quarterly Article) Many law firms and law departments are interested in applying technology to improve law practice. Sometimes, new technology is merely a…