Category: Management and Technology

Here are my views of trends to watch in 2004. I choose the word “trend” intentionally because, as Yogi Berra said, making predictions is hard, especially about the future. Regular readers of my blog know that I focus on the strategic use of technology and...

Josh Fish of Hubbard One has a good article, Using Strategic Technology to Win and Keep Business, in the November 2003 issue of LawNet’s Peer to Peeer newsletter.  In it, he argues that firms should view their technology budget in two bins: operational and strategic....

In my prior post I noted that in celebration of Law Technology News’ 10th anniversary edition (October 2003), former managing editor Robert J. Ambrogi posed two questions to a dozen plus people, including me, who are deeply involved with legal technology. In The Future, The...

Law.com reports in Now for Law Firms, Too: Competing for Business Online (New York Law Journal, November 10, 2003) that General Electric Commercial Finance is using the online procurement service Procuri to seek competitive bids for legal services. The article quotes a couple of un-named...

This week I was at the Legal Tech conference in Chicago to present on knowledge management. One the first day, I attended the keynote address by Christine A. Edwards, a partner at Winston & Strawn. Until recently, she was the General Counsel of Bank One...

Yesterday I heard Swati Agrawal of firmseek and Anne Balduzzi, a legal and technology marketing consultant, present on “Using Technology to Make the Most of Your Marketing Dollars” at a an event hosted by the Mid-Atlantic Chapter of the Legal Marketing Association (LMA). Swati and...

How much IT support should firms provide to users? Many firms answer this question via benchmarking (that is, comparing spending and staffing to comparable firms). Lawyers are demanding “customers.” They want a lot of support and, when they want it, they want it now. By...

This past weekend, I attended the annual meeting of the College of Law Practice Management. The attendees are a mix of lawyers and law firm managers (including chief administrators, marketers, HR, and technology). We spent an entire morning working in small teams. Each team had...