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Category: Legal Process Improvement

Artificial Intelligence (AI), Big Data and Data Science, Innovation and Change Management, Interesting Technology, Law Firm Service Delivery, Legal Process Improvement, Legal Tech Start-Ups, ...

Getting Real about #LegalTech

In the last couple of years, I have written blog posts questioning the hype around legal artificial intelligence (AI) and legal innovation? Has the time come to focus on legal technology hype? I think so. In this post, I share some dynamic Twitter exchanges from...
Experience Management, Knowledge Management, Law Departments / Client Service, Law Factory v. Bet the Farm, Law Firm Service Delivery, Legal Process Improvement

Lessons for Lawyers from a Low Cost Indian Hospital

You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March 2019) explains how an already-low-cost operation can go even lower. That message may not be...
Do Less Law, Knowledge Management, Law Firm Service Delivery, Legal Process Improvement, Legal Project Management

How Law Firms Should Prepare for the Future of Legal Services (HighQ SmartLaw Book Contribution)

HighQ, a UK-based software company serving the legal market, recently initiated  a conversation about SmarltLaw. It started with a website earlier this year. This month, the company released a short e-book that asked 15 experts to answer the question “What do you believe lawyers and law firms need to do to...