Maintaining Profitability with New Approaches to Legal and Business Support
Today I presented at the ALA 2014 annual conference on Maintaining Profitability with New Approaches to Legal and Business Support. The slides are below. I previously provided a preview of the talk in my March 2014 blog…
The New World of Legal Work – Comments on Jordan Furlong Report
Jordan Furlong of Law21 has written a new and provocative study, The New World of Legal Work: The Changing Rules of The 21st Century. It was commissioned by LOD, formerly known as Lawyers on Demand,…
Clifford Chance Adopts Continuous Improvement Program
This week Clifford Chance, one of the largest law firms in the world, published a white paper called Applying Continuous Improvement to high-end legal services. I view it as a potential…
Open Letter to General Counsels: Five Imperatives for 2012
Dear General Counsel: You face ever-increasing pressure to control and predict cost. Here are steps I suggest you take to accomplish this: 1. DETERMINE WHAT PROBLEM YOU NEED TO SOLVE…
Process Improvement – LPO and KM – as Legal Market Disruptors
Legal process outsourcing (LPO) has long meant “lower cost labor in India” to many lawyers. But LPO is fundamentally more about working smarter, not cheaper. A recent New York Times…
Competing on Process: LPOs Pushing Law Firms?
Last week I read with interest Jordan Furlong’s blog post The evolution of outsourcing. He notes that though LPO is “in its relative infancy, legal process outsourcing has already had…
Practice and Process Improvement – Part II
Last November I suggested that in law firms, it was not obvious who should be responsible for practice and process improvement. A new answer may be emerging. Hildebrandt consultant Susan…
2006 (Not) Technology Prediction
My 2006 technology prediction for BigLaw: Forget about technology per se. Instead, lawyers must adopt new ways of working. Changing how lawyers work is tough. On the tech side, even…
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