Category: Law Firm Service Delivery

Press reports today say Fulbright will merge with Norton Rose. Last week came the news that SNR Denton will merge with Salans (Europe) and Fraser Milner (Canada). What will this mean for client experience and service delivery?  We now see the rise of ever larger,...

What is the sound of outstanding law firm client service?  That’s a rhetorical question inspired by a Wall Street Journal article today, The Search for Sweet Sounds That Sell, which holds hidden lessons for law firms. It describes how makers of consumer product goods invest...

I feel like I am waiting for the other shoe to drop in the BigLaw market.  Consider the following items over the last 10 days that discuss the woes of large law firms: Law Firms Wring Out Back-Office Costs in the Wall Street Journal on...

The College of Law Practice Management presents the Futures Conference on October 26-27, 2012 at Georgetown Law in Washington, DC. Anyone interested in the future of law practice and legal business should attend. Click here to register  Below you will find the program in chronological...

Sometimes I despair that the legal market never changes. Then I remind myself of the many past changes and signs of more to come.  Lawyers may object to change but the sweep of events proves that resistance is futile. Eventually, lawyers assimilate to the new...

A new report delivers more bad news about US large law firm performance. What should management do?  The just-released Hildebrandt Institute Q2 Peer Monitor Report observes “warning signs are emerging that the remainder of the year could pose numerous difficulties… A combination of lethargic demand,...