Category: Law Departments / Client Service

I came across a press release for the latest version (5.1) of customer relationship management software InterAction by Interface Software. One feature caught my eye and made me think about how law firms can try to extend their reach to clients. The press release describes...

I just came across a September 3rd press release, on the home page of Tymetrix, announcing the purchase of Tymetrix by CT Corporation (which is owned by legal publisher Walters Kluwer). Tymetrix provides e-billing software and tools for measuring law firm performance. CT provides registered...

Many law firms have purchased Customer Relationship Management (CRM) software. I have talked to lawyers and staff at numerous firms that own CRM systems. My sense is that few are getting full value from their software. CRM presents challenges similar to KM. It’s hard to...

On Monday, the Wall Street Journal ran an article called Six Degrees of Exploitation (8/4/03, Page B1). The article describes a new class of software designed to mine relationships across an organization. It cites as examples Visible Path and Spoke Software. The lead paragraph reports...

Google and Overture are fairly regularly in the news for their service of placing ads based on the content of the Web page a visitor is viewing. Amazon is known for recommending items based on an analysis of what other buyers of the same item...

Continuing my reading of Law Firm Inc., mentioned in a post earlier this week, I was intrigued by another article titled Audit Your Auditors. Two CPAs offer a list of 10 factors for law firm managers to consider in evaluating/scoring their audit firms. For the...

The Summer 2003 issue of Law Firm Inc., a new American Lawyer Media magazine about the business of law firms and targeted at senior managers of law firms, carries an article titled When Culture Clashes with the Bottom Line. It describes the benefits of budgeting...

Kirkpatrick & Lockhart has taken an interesting step to reach out to clients and prospects. Alerted by a “centerfold” advertisement in the current issue of Corporate Legal Times, I saw that KL commissioned an independent survey of corporate counsel. The firm positions the survey as...