e-Discovery Update – Cost Shifting Ruling
Very few documents these days begin as paper; most are created on computers. In the discovery process of litigation therefore, dealing with digital data is of growing importance. As litigants increasingly seek computer files, issues concerning who bears the cost of the production have arisen....
Ron Friedmann,
23 years ago
2 min read
Thoughts on Full Text Retrieval (a KM and litigation support topic)
Most knowledge managers say that KM is 80% process/culture and 20% technology. I agree and usually focus on the 80%. One of the interesting 20% issues is the appropriate role for and expectations of full-text retrieval systems in KM. (This issue also applies to managing...
Ron Friedmann,
23 years ago
3 min read
Consistency in Service Delivery
Last week I posted an item, When Clients Come Knocking, that suggested law firms could take standard approaches to how they perform their work and that clients could, and should, “audit” these processes. So yesterday, I was struck by an article in the New York...
Ron Friedmann,
23 years ago
2 min read
Online Legal Services: Distinguishing B2C from B2B
A recent article on law.com, Online Divorce Services Spark Debate, discusses Web sites that offer consumers assistance with divorces via document creation. The two sites featured in the article are CompleteCase and legalzoom. The article explores the pros and cons of self-help sites: “Pioneers of...
Ron Friedmann,
23 years ago
1 min read
When Clients Come Knocking
Last week I met with some knowledge managers for large law firms. One reported that the General Counsel of an existing client, in connection with the firm possibly doing additional work, would be paying the firm a visit. The GC was coming for a full...
Ron Friedmann,
23 years ago
2 min read
Selecting Vendors and Taking Chances
Yesterday I wrote about the difference between making good decisions and achieving good outcomes. I am reminded of another example of this distinction by a Jim Rapoza eWeek column (July 14th issue), Choose Excellence. He discusses the interplay between innovation and vendor size, complaining that...
Ron Friedmann,
23 years ago
2 min read
Maxim of the Day: Outcomes versus Decisions
My approach to legal technology has always been informed, in this order, by what lawyers need to practice, by business considerations, and lastly by the technology itself. Recently, I was thinking of some maxims and catch phrases when I realized that many apply to strategic...
Ron Friedmann,
23 years ago
3 min read
KM Flash: LexisNexis Announces Total Search – Appears to Compete with West KM
In a July 14th press release, LexisNexis announced a new service, Total Search. According the the press release, “LexisNexis Total Search provides easy access to internal work product including briefs, pleadings and memoranda while simultaneously searching the comprehensive and authoritative content available from LexisNexis.” I...
Ron Friedmann,
23 years ago
1 min read
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