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Strategic Legal Technology Blog

Management and Technology

Working Virtually

The January/February issue of Law Practice magazine includes an article that I wrote called The Future Law Office: Going Virtual. It explores how law firms should consider letting lawyers spend more time working at home or in satellite offices and, in return, rent less space...
Knowledge Management

Taking the R Out of CRM?

This week I attended a meeting of legal knowledge management professionals. The discussion turned to Customer Relationship Management (CRM) systems, focusing on using a CRM to find colleagues who have useful contacts. Managing relationships was not an apparent concern.  I am not a CRM expert,...
Outsourcing

Another Example of Legal Outsourcing

The Chicago Tribune reports today in Law firms slow to outsource (registration required) that law firms have been slow to outsource work. The article describes how Mindcrest, Inc., a legal outsourcing company, does most of its work for corporations, not for firms.  According the article,...
Extranets

Some Extranets Do Matter

This week I had the opportunity to see a demonstration of an AmLaw 100 firm’s client-facing Extranet. Extranets have been much discussed but the evidence suggests little used. One reason I suspect usage has been low is that many Extranets don’t do that much. The...