A new article nicely explains how law firms should think about the use of technology when outsourcing.
Technology and Outsourcing (Texas Bar Journal, July 2009, PDF) is by Michael Bell, founder and managing principal in Fronterion, L.L.C., a legal outsourcing advisory firm. It’s a good discussion of why “[t]echnology plays a central role in an outsourcing engagement” and how a law firm can “leverage technology advantages through outsourcing.”
[I’m not entirely unbiased in commenting on this article since I’m quoted in it.]