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14 Feb 2026

Category: Law Firm Service Delivery

Innovation and Change Management, Law Departments / Client Service, Law Firm Service Delivery, Law Firm Staffing

Delivering what clients want + getting paid for it (Live from #COLPM Futures)

This is a live blog post from the College of Law Practice Management 2016 Futures Conference (link to PDF of agenda). As a live post, please forgive any typos or misunderstandings of meaning. This session is How will we better deliver what clients want, and get paid for...
Ron Friedmann, 9 years ago 10 min read
Alternative Legal Provider, Artificial Intelligence (AI), Contract Management, Innovation and Change Management, Interesting Technology, Knowledge Management, Law Firm Service Delivery...

ILTA Recap – Spot Video Interviews and Blog Posts

Last week I attended ILTACon, the 2016 conference of the International Legal Technology Association. Here is a recap of my activities for the week. The first section has links to the three sessions I attended and live blogged. The second has a pictorial summary of the session...
Ron Friedmann, 9 years ago 3 min read
Do Less Law, Knowledge Management, Law Firm Service Delivery, Legal Process Improvement, Legal Project Management

How Law Firms Should Prepare for the Future of Legal Services (HighQ SmartLaw Book Contribution)

HighQ, a UK-based software company serving the legal market, recently initiated  a conversation about SmarltLaw. It started with a website earlier this year. This month, the company released a short e-book that asked 15 experts to answer the question “What do you believe lawyers and law firms need to do to...
Ron Friedmann, 10 years ago 3 min read
Alternative Legal Provider, Law Firm Service Delivery, Law Firm Staffing

Flex by Fenwick – A Strategic Approach to Service Delivery

FLEX by Fenwick is Fenwick & West LPP‘s 90-lawyer-strong interim in-house counsel business that “is the only service backed by an AmLaw 100 firm that provides custom solutions for interim in-house legal needs.” I have long followed alternative lawyer staffing models so was pleased to learn more about FLEX from Carole...
Ron Friedmann, 10 years ago 6 min read
Law Firm Service Delivery, Legal Process Improvement, Management and Technology

Do Large Law Firms Have to Start from Scratch to Automate?

A recent article about aircraft production observed that automation requires starting from scratch. Wow. It made me wonder if that’s so for law firms?. Airplane Makers Automate to Meet Surging Demand in the Wall Street Journal (9 July 2016) reports that Boeing and Airbus “are digging deep into the technology toolbox...
Ron Friedmann, 10 years ago 2 min read

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