Category: Knowledge Management

In Rethinking ROI: Managing Risk and Rewards in KM Initiatives (LLRX, Feb 23, 2004), Bryan Cave partner John Alber makes a compelling case that law firms must have appropriate business intelligence analytics in place before undertaking a knowledge management program.  Alber writes that return on...

In a November posting, Portals and KM, I discussed how law firms should think about portal strategies in connection with knowledge management. A column in Portals Magazine, Viewpoint: Maximizing the Movement, by an Accenture consultant, argues that KM can justify portals.  The column opens with...

“Social Networking” was front page business section news in the New York Times yesterday. Broadly speaking, it’s a form of knowledge management in that it can facilitate relationship management and expertise location. But will it really work?  The idea of social networking is that you...

Effective knowledge management requires a multi-prong approach: collecting documents, identifying expertise, capturing context, the ability to browse and search the materials collected, among others. An important element of any KM system is the ability easily and effectively to conduct full-text search across multiple collections. A...

In a Complex World, Even Lawyers Need Lawyers (New York Times, 2/3/04) reports that an increasing number of law firms are creating the position of general counsel to advise on ethics and other issues. It is possible that the GC could become a proponent of...

My client ii3 is hosting a Webinar on how McCarthy Tétrault, the largest law firm in Canada, has successfully deployed a KM solution.  The Webinar features Joshua Fireman, the KM Director of McCarthys . He will talk about how his firm created a successful knowledge...

This week I attended a meeting of legal knowledge management professionals. The discussion turned to Customer Relationship Management (CRM) systems, focusing on using a CRM to find colleagues who have useful contacts. Managing relationships was not an apparent concern.  I am not a CRM expert,...

The Fall 2003 issue of Chief Legal Executive magazine has an interesting article by the managing partner of Arnold & Porter, The Inside Story on the Outside Firm. James J. Sandman discusses five key questions clients should ask their firms. One of the five is...