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Category: Experience Management

Experience Management, Knowledge Management, Law Departments / Client Service, Law Factory v. Bet the Farm, Law Firm Service Delivery, Legal Process Improvement

Lessons for Lawyers from a Low Cost Indian Hospital

You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March 2019) explains how an already-low-cost operation can go even lower. That message may not be...
Experience Management

Successfully Implementing Law Firm Experience Management (Live)

I am attending Successfully Implementing Law Firm Experience Management with Keith Lipman (Prosperoware), Barry Solomon (Foundation Software), Keith Wewe (Content Pilot), Stacy Pangilinan (DLA Piper), Steve Warmerdam (IntApp). This is a session at the International Legal Technology Association annual conference, ILTACON 2018. This is live – I post as soon as the session ends – so please forgive any typos...