If Lawyers Fear Accountability, Will It be Imposed?
Toby Brown of 3 Geeks and a Law Blog recently posted The Lawyers’ Fear of Accountability, which expands and comments on my recent post, Does Defining Good Service Scare Clients and Lawyers? A Thought Experiment. I’ll continue the discussion. Toby writes that lawyers fear accountability...
Ron Friedmann,
15 years ago
2 min read
Calming the E-Discovery Certification Waters – Comments on LTN Articles
Law Technology News (1 August 2011) carries four related articles about recent e-discovery certification developments. For those interested in the topic, this is essential reading. The lead article by well-know e-discovery expert Patrick Oot, E-Discovery Certification: Sham Exams?, questions the value of certifications; the related...
Ron Friedmann,
15 years ago
2 min read
Does Defining Good Service Scare Clients and Lawyers? A Thought Experiment.
I recently asked here how large law firms should define “good client service”. Subsequently, I posed this question at a meeting of several experienced BigLaw professionals. All of us – lawyer, librarian, marketer, IT, KM professional, practice manager – struggled to define good client service....
Ron Friedmann,
15 years ago
2 min read
My Digital “Aha” Moment and Shifting Paradigms
I just had a “Eureka” moment that touches on two of my favorite themes: things digital and change management. For years, I have used a white noise machine as a sleep aid. At home, I actually use – gasp – an old-fashioned motor-driven, adjustable plastic...
Ron Friedmann,
15 years ago
2 min read
Legal KM and Law Firm Pricing
Legal knowledge management professionals frequently discuss Alternative Fee Arrangements (AFA). The discussion typically focuses on why and how AFA should be good for KM. But absent appropriate internal allocation of fees, I am not so sure that is true. This post is a work in...
Ron Friedmann,
15 years ago
2 min read
Defining Excellent Law Firm Client Service – An Open Source Approach
Do large law firms provide quality service? The answer depends on what we mean by quality and the metrics we choose. A threshold question is whether to consider the quality of substantive legal advice. Even if that were the only metric, the question remains difficult:...
Ron Friedmann,
15 years ago
2 min read
Automating the Law Factory – UK May Lead the Way
The law factory handles high volume, relatively routine legal tasks (blog posts, presentation). Like any factory, it needs automation. Whether law firms or vendors own the automation is an interesting question. Law firms historically have not led automation efforts. Document assembly is three+ decades old...
Ron Friedmann,
15 years ago
3 min read
Legal Tech: Moving Beyond Personal Productivity
Lawyers were once technology laggards. Moi, type? They resisted e-mail. They ridiculed websites. Thankfully, that era ended. In spite of the 30-year history of what the PC has spawned, it’s not obvious lawyers get technology for more than personal productivity. Let’s look at some evidence....
Ron Friedmann,
15 years ago
2 min read
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