The Imperative to Improve Law Firm Service Delivery
Clients assume lawyers have the right expertise and will deliver good outcomes. For all but a few matters, to keep and win work, firms must create a good client experience by customizing and optimizing service delivery. I start with a couple of observations from outside...
Ron Friedmann,
14 years ago
3 min read
Twitter Roundup – March and April 2012
This roundup highlights some of my Tweets (@ronfriedmann) in March and April focusing on The New Normal, Legal Process Outsourcing (LPO), and e-discovery. THE NEW NORMAL UK @RiverViewLaw offers fixed fees, subscriptions, refunds, #KM bank of 650 docs, consulting to GCs. Interesting #LawFactory 20...
Ron Friedmann,
14 years ago
3 min read
What’s Keeping BigLaw CIOs Busy?
Last week I co-chaired the Hildebrandt West LegalEd Center CIO Forum in NYC. I report here a few observations from the conference. My highlights synthesize and interpret comments from multiple panelists and participants plus a pre-conference survey of priorities: Focus on Infrastructure. CIOs spend most...
Ron Friedmann,
14 years ago
2 min read
Iron Tech Lawyer Competition at Georgetown Law School
On Thursday I attended the Iron Tech Lawyer Competition at Georgetown Law School. Six student teams presented legal advisory systems they built in a competition that will pit the Georgetown winner against New York Law School winner. It’s great to see an innovative law school...
Ron Friedmann,
14 years ago
2 min read
BigLaw Can’t Change or Won’t Change?
Four mainstream media articles on Wednesday, 18 April 2012, about dynamic sectors of the economy offer potential lessons for BigLaw leaders. Sales Are Stagnant, but I.B.M. Earnings Beat Analysts’ Expectations in the New York Times reports that IBM revenues are flat but earnings up because...
Ron Friedmann,
14 years ago
2 min read
Recognition for Legal Innovation – InnovAction Award 2012
Attention innovative law firms, law departments, and legal service providers: get recognition for your innovation – apply for an InnovAction Award. The College of Law Practice Management sponsors the InnovAction Award, which honors innovation in law practice management. Innovation can range from technology, to new...
Ron Friedmann,
14 years ago
2 min read
The Future of BigLaw
Does BigLaw have a future? Two pieces yesterday remind us that the legal market faces peril and change. Jordan Furlong, in Losing the Confidence Game, points out six trends that threaten lawyers. He concludes by wondering whether lawyers are up to meeting the challenges. Almost...
Ron Friedmann,
14 years ago
2 min read
A No-Sacrifice Single Computing Device (of the Future)
My iPad is great but no way can I give up my PC. I long for a device that combines the benefits of both. Last December in Tablets versus PCs I wrote that tablet computers do not replace PCs. The iPad is a great way...
Ron Friedmann,
14 years ago
1 min read
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