Strategic Legal Technology Blog – Page 57 – Prism Legal

Law Factory Illustrated? Fragomen, Del Ray

Law Factory v. Bet the Farm

Law Factory Illustrated? Fragomen, Del Ray

Law firms thinking about their business and operating models need to consider which practices and matters rise to the level of “bet the farm.” Clients willingly spend on such matters, tolerating generous staffing and high costs. Much legal work, however, is cost sensitive and might...

Ron Friedmann, 15 years ago 3 min read

Doctors Tackle Bad Processes, Can Lawyers?

Doctors share many traits with lawyers. Yet health care, prompted by public policy and challenging economics, has changed much more than law practice. Lawyers and law firms can learn from doctors, as a Wall Street Journal article last week illustrates. ERs Move to Speed Care;...

Ron Friedmann, 15 years ago 2 min read

If Lawyers Fear Accountability, Will It be Imposed?

Toby Brown of 3 Geeks and a Law Blog recently posted The Lawyers’ Fear of Accountability, which expands and comments on my recent post, Does Defining Good Service Scare Clients and Lawyers? A Thought Experiment. I’ll continue the discussion. Toby writes that lawyers fear accountability...

Ron Friedmann, 15 years ago 2 min read

eDiscovery and Litigation Support

Calming the E-Discovery Certification Waters – Comments on LTN Articles

Law Technology News (1 August 2011) carries four related articles about recent e-discovery certification developments. For those interested in the topic, this is essential reading. The lead article by well-know e-discovery expert Patrick Oot, E-Discovery Certification: Sham Exams?, questions the value of certifications; the related...

Ron Friedmann, 15 years ago 2 min read

Does Defining Good Service Scare Clients and Lawyers? A Thought Experiment.

I recently asked here how large law firms should define “good client service”. Subsequently, I posed this question at a meeting of several experienced BigLaw professionals. All of us – lawyer, librarian, marketer, IT, KM professional, practice manager – struggled to define good client service....

Ron Friedmann, 15 years ago 2 min read

Personal Productivity

My Digital “Aha” Moment and Shifting Paradigms

I just had a “Eureka” moment that touches on two of my favorite themes: things digital and change management. For years, I have used a white noise machine as a sleep aid. At home, I actually use – gasp – an old-fashioned motor-driven, adjustable plastic...

Ron Friedmann, 15 years ago 2 min read

Knowledge Management

Legal KM and Law Firm Pricing

Legal knowledge management professionals frequently discuss Alternative Fee Arrangements (AFA). The discussion typically focuses on why and how AFA should be good for KM. But absent appropriate internal allocation of fees, I am not so sure that is true. This post is a work in...

Ron Friedmann, 15 years ago 2 min read

Defining Excellent Law Firm Client Service – An Open Source Approach

Do large law firms provide quality service? The answer depends on what we mean by quality and the metrics we choose. A threshold question is whether to consider the quality of substantive legal advice. Even if that were the only metric, the question remains difficult:...

Ron Friedmann, 15 years ago 2 min read

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