To grow and prosper in 2013, large law firms should understand why clients “hire” them.  Note I wrote “hire” and not retain. Mary Abraham’s recent post Milkshakes and Purple Cows summarizes a Clayton Christensen talk in which he discusses why consumers “hire” a product. That...

The recently released FT report on US Innovative Lawyers 2012 points to two ways large law firms can compete for business.  Innovation in law practice is one. About this the FT observes that “[m]ost of the top US law firms have similar strategies – to...

Two just-released surveys hint at the opportunity US law firms have to gain competitive advantage.  The Big Squeeze – Our latest Law Department Metrics Benchmarking Survey shows that legal departments are working harder, with less, in December Corporate Counsel magazine reports that “Cost, results, and...

Press reports today say Fulbright will merge with Norton Rose. Last week came the news that SNR Denton will merge with Salans (Europe) and Fraser Milner (Canada). What will this mean for client experience and service delivery?  We now see the rise of ever larger,...