Large law firms have used document management systems for over a decade. What are the lessons for knowledge management?  Originally, I and many others thought that DM would solve the work product retrieval problem. That turned out not to be true but we have learned...

Matthew Parson, in connection with Joy London’s Excited Utterances, has conducted a knowledge management survey. Share the knowledge in LegalIT.net reports a summary of the findings.   “The objective of the research was to investigate current practices, roles, leadership turnover, resources and structures for KM...

In Making a Market in Knowledge (The McKinsey Quarterly, 2004 Number 3), author Lowell L. Bryan suggests that for KM to succeed, organizations must create an internal marketplace. The framework proposed is interesting but ultimately, not that useful I think.  Bryan begins by noting that...