Strategic Legal Technology Blog

Law Departments / Client Service

Bigger Slices or a Bigger Pie?

What’s better, a bigger pie or a bigger slice? I am a legal technology consultant by profession but an economist at heart. One reason I did not practice law is a sense that too much is about slicing rather than growing the pie. Legal tech...

Ron Friedmann, 19 years ago 1 min read

Online Legal Services

New Online Legal Services

The online legal services market (for interactive legal advice) has been quiet – until now. Earlier this decade, many law firms developed and promoted online legal services. To my chagrin (some readers know that I had a personal stake in virtual legal advisors when...

Ron Friedmann, 19 years ago 1 min read

eDiscovery and Litigation Support

Managing E-Discovery (EDD)

How should law firms manage e-discovery? The Data Boom: Can Law Firms Profit? in LawFirmInc. (May 2007) offers answers to this question, covering economic questions such as whether EDD should be a profit center and how to conduct document reviews. My favorite excerpt: “Fenwick...

Ron Friedmann, 19 years ago 1 min read

Roundup (6/6/07): Outsourcing, Convergence, Recession

In this roundup: outsourcing at Orrick and Baker McKenzie, law firm convergence (Marxist conundrum?), and law firms weathering the next recession. Outsourcing Orrick’s Staffing Moves Pay Off — Will Other Firms Follow? (The Recorder, 5/25/07) looks at Orrick and Baker McKenzie’s global service centers...

Ron Friedmann, 19 years ago 1 min read

Extranets Extolled and Explained

Two recent articles by legal technology leaders refresh our memory on the importance of Extranets in client service. In Selling Your Law Firm’s Tech (Law Technology News, 6/4/07), Foley & Lardner CIO Douglas Caddell explains the value of technology in client service generally, pointing out...

Ron Friedmann, 19 years ago 1 min read

Personal Offshoring

Many of us already outsource significant aspects of our personal lives, for example, house cleaning, tax prep, yard work, dog walking, and grocery shopping . Next, you may send jobs to offshore personal assistants. Connie Crosby over at the blog slaw.ca points to a Toronto...

Ron Friedmann, 19 years ago 1 min read

CaseLogistix Acquired

A relatively new discovery document review developer has been acquired. Anacomp announced it has acquired CaseLogistix. From the press release: “Anacomp Inc. (OTC: ANCPA), a leader in document and business process management solutions, today announced it has completed the acquisition of CaseLogistix Inc., a leading...

Ron Friedmann, 19 years ago 1 min read

Knowledge Management

Something for Nothing? Enterprise Relationship Discovery

Law firms should understand the difference between customer relationship management (CRM) and relationship discovery. CRM is hard. Lawyers must enter and share data. Few large law firms use it effectively. BigLaw should ask where the value in relationships lie. Much value lies in tapping relationships...

Ron Friedmann, 19 years ago 2 min read

Personal Productivity

The Advantages of VOIP (Voice Over Internet)

One of my new productivity tools for 2007 is a VOIP business phone. This post will interest readers in small offices or in their personal capacity more than those working in large organizations. [To learn more about VOIP, click the more link below.] I recently...

Ron Friedmann, 19 years ago 3 min read

The Future Of Legal Outsourcing

The Future Of Legal Outsourcing: What Every Law Firm And Corporate Legal Department Needs To Know. That’s the topic of a panel discussion at the ALM Outsourcing Conference 515pm session. [This blog post comes to you live from the ALM-sponsored Legal Industry Outsourcing Forum (May...

Ron Friedmann, 19 years ago 6 min read

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