Should Law Firms Invest More in Competitive Intelligence?
Should law firms invest more in competitive intelligence? In my still relatively new role as Chief Knowledge + Information Officer at LAC Group, it’s a new question for me. [Update of 06 Apr 2019: see, in response to this post, Zena Applebaum‘s post More CI?...
Ron Friedmann,
7 years ago
6 min read
The Big Law Service Delivery Curve
Introduction Markets change; they shift, they grow, they shrink. Think of change as a curve over time. What shape curve best represents changes in Big Law service delivery? Service delivery here means how law firms – and law departments – deliver legal advice. That includes...
Ron Friedmann,
7 years ago
3 min read
How Law Firm Libraries Can Create New Value
A couple of weeks ago I presented an interactive session on how law firm libraries can create new value at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). In this post, I share my...
Ron Friedmann,
7 years ago
4 min read
2019 KM Summit Survey Results
I report here on the 2019 Knowledge Management (KM) Summit survey results. The Summit is a meeting of about 80 senior knowledge management professionals from large US, UK, and Canadian law firms. Mary Abraham, Oz Benamram, and I organize the meeting. To prepare for it,...
Ron Friedmann,
7 years ago
9 min read
Partnering with Clients to Drive Practical Innovation (Live #ArkLib)
This is a live post of the session Partnering with Clients to Drive Practical Innovation at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). The presenters are Toby Brown, Chief Practice Management Officer, Perkins...
Ron Friedmann,
7 years ago
6 min read
Putting Intelligence in BP Decision Makers’ Hands (Live #ArkLib)
This is a live post of the keynote session, Putting Intelligence in BP Decision Makers’ Hands, at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). The presenter is Angela McKane, Lead, Technology Intelligence, BP....
Ron Friedmann,
7 years ago
4 min read
Information is Power + Profit (Ark Library Presentation Preview)
Everyone is familiar with the age-old adage that “information is power.” Let me tweak that to “Information is both power—and profit.” And that is the theme of my upcoming session at the Ark library conference on February 21 in New York: “Who moved my cheese? How firm...
Ron Friedmann,
7 years ago
3 min read
The State of Alternative Legal Service Providers
The report Alternative Legal Service Providers 2019 was released last week. Perhaps influenced by the subtitle, “Fast Growth, Expanding Use and Increasing Opportunity”, the many articles covering it suggested the findings portends trouble for law firms. I read the report differently. Below, I focus on...
Ron Friedmann,
7 years ago
5 min read
The Battle for Talent in the Legal Market
A battle is underway for talent in the legal market. I started drafting this post a few days ago and just now read an article from this morning, Casey Flaherty, Jae Um Join Baker McKenzie’s Innovation Team. Before I turn to the battle for legal...
Ron Friedmann,
7 years ago
3 min read
The Legal Software Landscape
The legal software landscape for large law firms has changed significantly in the last few years. It’s way more interesting and dynamic than even five years ago. I recap here my current thinking and welcome comments. Where We Were Five Years Ago: Stagnation Five years...
Ron Friedmann,
7 years ago
6 min read
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