If Lawyers Fear Accountability, Will It be Imposed?
Toby Brown of 3 Geeks and a Law Blog recently posted The Lawyers’ Fear of Accountability, which expands and comments on my recent post, Does Defining Good Service Scare Clients…
Calming the E-Discovery Certification Waters – Comments on LTN Articles
Law Technology News (1 August 2011) carries four related articles about recent e-discovery certification developments. For those interested in the topic, this is essential reading. The lead article by well-know…
Does Defining Good Service Scare Clients and Lawyers? A Thought Experiment.
I recently asked here how large law firms should define “good client service”. Subsequently, I posed this question at a meeting of several experienced BigLaw professionals. All of us –…
My Digital “Aha” Moment and Shifting Paradigms
I just had a “Eureka” moment that touches on two of my favorite themes: things digital and change management. For years, I have used a white noise machine as a…
Legal KM and Law Firm Pricing
Legal knowledge management professionals frequently discuss Alternative Fee Arrangements (AFA). The discussion typically focuses on why and how AFA should be good for KM. But absent appropriate internal allocation of…
Defining Excellent Law Firm Client Service – An Open Source Approach
Do large law firms provide quality service? The answer depends on what we mean by quality and the metrics we choose. A threshold question is whether to consider the quality…
Automating the Law Factory – UK May Lead the Way
The law factory handles high volume, relatively routine legal tasks (blog posts, presentation). Like any factory, it needs automation. Whether law firms or vendors own the automation is an interesting…
Legal Tech: Moving Beyond Personal Productivity
Lawyers were once technology laggards. Moi, type? They resisted e-mail. They ridiculed websites. Thankfully, that era ended. In spite of the 30-year history of what the PC has spawned, it’s…
Twitter Roundup – May 2011
Since not everyone reads Twitter, I reproduce here a selection of my recent Tweets. Using Google doc for 1st time in a while (for a legal #KM group). Finding editing…
New Insight from Altman Weil on Evolving Legal Market Trends – AFA and LPO
Altman Weil has released the results of its 2011 survey of US law firms, Law Firms in Transition, by Thomas S. Clay and Eric A. Seeger . Anyone interested in…
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