Tapping Twitter and Ostracizing Outlook?
Greg Lambert of 3 Geeks and a Law Blog and I exchanged e-mail and had a video chat via Google+ last week. I started with a question about aggregating Tweets – my own and others – into an e-mail to which folks who wanted my...
Ron Friedmann,
14 years ago
6 min read
Comments on and Implications of Secretarial Cutbacks in Large Law Firms
Last week in Client Service Lessons from a Large Law Firm Secretarial Cut I wrote about law firm secretarial cutbacks and the implications for client service. Three readers, each an accomplished blogger, commented on the post, which I reproduce here, plus my own observations on...
Ron Friedmann,
14 years ago
3 min read
Law Firms Gaining Flexibility in Lawyer Staffing
In the New Normal of the legal market, law firms must think carefully about adding the fixed cost of new full-time lawyers. Three news items this week, a Citibank law firm report, a Freshfields launch, and an Altman Weil survey, highlight this concern. Among the...
Ron Friedmann,
14 years ago
2 min read
Client Service Lessons from a Large Law Firm Secretarial Cut
ALM’s Daily Business Review reported Friday that Greenberg Traurig lays off staff to achieve 4-to-1 attorney-secretary ratio. Firms may find this news startling or old hat. For me, it speaks to the issue of improving law firm service delivery. The article notes that with “new...
Ron Friedmann,
14 years ago
2 min read
The Imperative to Improve Law Firm Service Delivery
Clients assume lawyers have the right expertise and will deliver good outcomes. For all but a few matters, to keep and win work, firms must create a good client experience by customizing and optimizing service delivery. I start with a couple of observations from outside...
Ron Friedmann,
14 years ago
3 min read
Twitter Roundup – March and April 2012
This roundup highlights some of my Tweets (@ronfriedmann) in March and April focusing on The New Normal, Legal Process Outsourcing (LPO), and e-discovery. THE NEW NORMAL UK @RiverViewLaw offers fixed fees, subscriptions, refunds, #KM bank of 650 docs, consulting to GCs. Interesting #LawFactory 20...
Ron Friedmann,
14 years ago
3 min read
What’s Keeping BigLaw CIOs Busy?
Last week I co-chaired the Hildebrandt West LegalEd Center CIO Forum in NYC. I report here a few observations from the conference. My highlights synthesize and interpret comments from multiple panelists and participants plus a pre-conference survey of priorities: Focus on Infrastructure. CIOs spend most...
Ron Friedmann,
14 years ago
2 min read
Iron Tech Lawyer Competition at Georgetown Law School
On Thursday I attended the Iron Tech Lawyer Competition at Georgetown Law School. Six student teams presented legal advisory systems they built in a competition that will pit the Georgetown winner against New York Law School winner. It’s great to see an innovative law school...
Ron Friedmann,
14 years ago
2 min read
BigLaw Can’t Change or Won’t Change?
Four mainstream media articles on Wednesday, 18 April 2012, about dynamic sectors of the economy offer potential lessons for BigLaw leaders. Sales Are Stagnant, but I.B.M. Earnings Beat Analysts’ Expectations in the New York Times reports that IBM revenues are flat but earnings up because...
Ron Friedmann,
14 years ago
2 min read
Recognition for Legal Innovation – InnovAction Award 2012
Attention innovative law firms, law departments, and legal service providers: get recognition for your innovation – apply for an InnovAction Award. The College of Law Practice Management sponsors the InnovAction Award, which honors innovation in law practice management. Innovation can range from technology, to new...
Ron Friedmann,
14 years ago
2 min read
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