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Strategic Legal Technology Blog

Business Intelligence, Knowledge Management, Low Cost Law Firm Centers

Are Firms Succeeding with Low Cost Service Centers? (Live from Ark Library)

This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Service Delivery Transformation: Are Firms Having Success On-shoring Back-Office Operations?“.  Onshore back-office operations are a subset of the broader...
Business Intelligence, Innovation and Change Management, Interesting Technology, Knowledge Management

Librarians as Market Analysts: The Intersection of Big Data and Competitive Intelligence (CI)

This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Librarians as Market Analysts: The Intersection of Big Data and CI“.   The presenters: Steven A. Lastres, Director...
Alternative Legal Provider, Do Less Law, Law Department Management, Law Departments / Client Service

Is Big Law Having Its Kodak Moment?

A recent report suggests Big Law is having its Kodak moment. Before the turn of the century, “Kodak moments” were good. That successful marketing slogan prompted many snapshots. Today, a Kodak moment more likely means a famous company with a fabulous brand and fantastic market share that misses new technology and goes bankrupt. (See,...
Alternative Legal Provider, Artificial Intelligence (AI), Bar Regulation, Do Less Law, Innovation and Change Management, Interesting Technology, Online Legal Services...

Automating Legal Advice: AI and Expert Systems

In 2015, we regularly read about automating legal advice with artificial intelligence (AI), especially with IBM Watson. In my view, the AI smoke – at least as described in many reports – exceeds the fire. In fact, I cannot name a single large law firm that has deployed...