Office 2003 – Who Owns the Keys to the Kingdom?
In Office Buzz: Check the E-mail on September 25, 2003, the New York Times reviews Office 2003, the latest Microsoft upgrade to the Office suite. The review is mixed at best. The columnist notes that “Microsoft has made shockingly few changes to Word, Excel and...
Ron Friedmann,
22 years ago
2 min read
Don’t Forget the Outside World When Thinking about KM
My friend and former colleague, Jean O’Grady, the Director of Information Services at Wilmer, Cutler & Pickering has written an article, The Importance of Targeted Information in the LegalTimes. Jean writes a good overview of specialized sources for current business intelligence and legal developments. Her...
Ron Friedmann,
22 years ago
1 min read
Call to Arms for GC: Force Your Outside Lawyers to Avoid the Mistake Doctors Make
In my posting of 7 Aug 2003 (How Would You Rather Fly? How Do You Like Your ICU Stay? Checklists or Not?) I discussed a Wall Street Journal article that reported how the use of checklists reduced the number of patient-days and mortality in intensive...
Ron Friedmann,
22 years ago
4 min read
Law Firms Outsourcing IT and Document Production
In my posting of of 3 Sep 03 Allen & Overy Testing Outsourcing, I conveyed reports that Allen & Overy was pilot testing outsourcing document production to workers in India. In UK firm set for outsourcing deal in India, Legal Week reports that A&O has...
Ron Friedmann,
22 years ago
1 min read
Can a CRM Support Viral Marketing?
I came across a press release for the latest version (5.1) of customer relationship management software InterAction by Interface Software. One feature caught my eye and made me think about how law firms can try to extend their reach to clients. The press release describes...
Ron Friedmann,
22 years ago
2 min read
Unauthorized Practice of Law (“UPL”) Suit and Implications for Online Services
Law.com reports in Group Alleges Document Prep Service Provides Legal Advice by Nonlawyers (9/24/03) that the Texas “Unauthorized Practice of Law Committee filed suit on Sept. 17 against a California-based company, alleging that it operates a document preparation service which provides legal advice by nonlawyers.”...
Ron Friedmann,
22 years ago
2 min read
My Knowledge Management Week
Last Friday (9/19), I attended an all-day meeting of KM professionals from large NYC, Toronto, and West Coast law firms that I co-organized and co-moderated. Separately, last Tuesday (9/16), at Legal Tech I co-presented with Kingsley Martin on KM; our topic was determining an organization’s...
Ron Friedmann,
22 years ago
3 min read
Legal Tech NYC – What’s New
I spent two days and spoke at Legal Tech NYC September. A couple of my legal technology friends observed that there was nothing new and asked if I agreed or not. Drawing on my training as a lawyer, I said “yes and no.” My first...
Ron Friedmann,
22 years ago
3 min read
How Much Information Technology Support is Enough?
How much IT support should firms provide to users? Many firms answer this question via benchmarking (that is, comparing spending and staffing to comparable firms). Lawyers are demanding “customers.” They want a lot of support and, when they want it, they want it now. By...
Ron Friedmann,
22 years ago
3 min read
Scenarios of Future Law Firms Rely Heavily on Technology
This past weekend, I attended the annual meeting of the College of Law Practice Management. The attendees are a mix of lawyers and law firm managers (including chief administrators, marketers, HR, and technology). We spent an entire morning working in small teams. Each team had...
Ron Friedmann,
22 years ago
1 min read
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