The Future of Legal Talent – Not Lawyers?
A Deloitte February 2016 report, Developing legal talent: Stepping into the future law firm, suggests that by 2025, UK law firms will need a broader skill mix to remain successful. I agree…
Learning from Hilton Palmer House’s Botched Service Delivery
In this age, service delivery and user experience drive customer choice. Products and services must work: easy and pleasant to use. How many large law firms think about all the details of their…
Tracking Law Firm R&D Initiatives
My June 2015 blog post Law Firm R&D Initiatives Grow – Time for a League Table? recapped recent large law firm research and development announcements. It asked if the time had come for a Big…
The Rise of Legal Knowledge Management
Legal knowledge management appears to be on the rise. The definition of KM that I like best is the art and science of capturing and re-using legal know-how and identifying…
Putting Deep Legal Know-How Online: Cadwalader Cabinet
Some cabinets are bare, some are well stocked, some are chaotic, and some are organized. Cadwalader Cabinet, an online legal service covering financial regulations is not only well-stocked and well-organized, it…
Are Firms Succeeding with Low Cost Service Centers? (Live from Ark Library)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Service Delivery Transformation: Are…
Librarians as Market Analysts: The Intersection of Big Data and Competitive Intelligence (CI)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Librarians as Market…
Surprise! How Our Unplanned Future Can Inform Today’s Decisions (Live from Ark Library)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Surprise! How Our…
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