The Future of Legal Talent – Not Lawyers?
A Deloitte February 2016 report, Developing legal talent: Stepping into the future law firm, suggests that by 2025, UK law firms will need a broader skill mix to remain successful. I agree but take issue with Deloitte on how to manage that mix. The report finds that...
Ron Friedmann,
10 years ago
2 min read
Learning from Hilton Palmer House’s Botched Service Delivery
In this age, service delivery and user experience drive customer choice. Products and services must work: easy and pleasant to use. How many large law firms think about all the details of their clients’ experiences and achieve that standard? I wonder if even the ones that regularly survey...
Ron Friedmann,
10 years ago
4 min read
Tracking Law Firm R&D Initiatives
My June 2015 blog post Law Firm R&D Initiatives Grow – Time for a League Table? recapped recent large law firm research and development announcements. It asked if the time had come for a Big Law R&D league table. That time has now arrived. Early last week I published a R&D in...
Ron Friedmann,
10 years ago
1 min read
The Rise of Legal Knowledge Management
Legal knowledge management appears to be on the rise. The definition of KM that I like best is the art and science of capturing and re-using legal know-how and identifying colleagues with relevant experience. The Pressure Behind the Rise of KM. The corporate C-suite now demands...
Ron Friedmann,
10 years ago
3 min read
Putting Deep Legal Know-How Online: Cadwalader Cabinet
Some cabinets are bare, some are well stocked, some are chaotic, and some are organized. Cadwalader Cabinet, an online legal service covering financial regulations is not only well-stocked and well-organized, it is lovely to look at. I have a long standing interest and monitor developments in...
Ron Friedmann,
10 years ago
5 min read
Are Firms Succeeding with Low Cost Service Centers? (Live from Ark Library)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Service Delivery Transformation: Are Firms Having Success On-shoring Back-Office Operations?“. Onshore back-office operations are a subset of the broader...
Ron Friedmann,
10 years ago
6 min read
Librarians as Market Analysts: The Intersection of Big Data and Competitive Intelligence (CI)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Librarians as Market Analysts: The Intersection of Big Data and CI“. The presenters: Steven A. Lastres, Director...
Ron Friedmann,
10 years ago
4 min read
Surprise! How Our Unplanned Future Can Inform Today’s Decisions (Live from Ark Library)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Surprise! How Our Unplanned Future Can Inform Today’s Decisions”. The presenter is John Alber, Practical Futurist (and retired...
Ron Friedmann,
10 years ago
4 min read
Archives
Blog Categories
- Alternative Legal Provider (44)
- Artificial Intelligence (AI) (57)
- Bar Regulation (13)
- Best Practices (39)
- Big Data and Data Science (14)
- Blockchain (10)
- Bloomberg Biz of Law Summit – Live (6)
- Business Intelligence (21)
- Contract Management (21)
- Cool Legal Conferences (13)
- COVID-19 (11)
- Design (5)
- Do Less Law (40)
- eDiscovery and Litigation Support (165)
- Experience Management (12)
- Extranets (11)
- General (194)
- Innovation and Change Management (188)
- Interesting Technology (105)
- Knowledge Management (229)
- Law Department Management (20)
- Law Departments / Client Service (120)
- Law Factory v. Bet the Farm (30)
- Law Firm Service Delivery (128)
- Law Firm Staffing (27)
- Law Libraries (6)
- Legal market survey featured (6)
- Legal Process Improvement (27)
- Legal Project Management (26)
- Legal Secretaries – Their Future (17)
- Legal Tech Start-Ups (18)
- Litigation Finance (5)
- Low Cost Law Firm Centers (22)
- Management and Technology (179)
- Notices re this Blog (10)
- Online Legal Services (64)
- Outsourcing (141)
- Personal Productivity (40)
- Roundup (58)
- Structure of Legal Business (2)
- Supplier News (13)
- Visual Intelligence (14)